1. Timeline for Returns

Our standard timeline for refund or return requests is 7 to 10 working days from the date you receive your delivery.

2. Conditions for Return

To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags intact.

3. Exchange

If the return is due to an error on our part (e.g., incorrect item, size, or a manufacturing defect), Aurora will provide a full refund, including the delivery charges.

4. Exchanges

If you wish to exchange a product for a different size or design:

• The customer is responsible for the exchange delivery charge.
• Our delivery representative will collect the original item and deliver the replacement at the same time.

5. Processing Refunds

Once we receive and inspect your return, we will process your refund within 7-10 working days. The refund will be issued via the original payment method used during purchase.